Shipping & Return Policies
Shipping, Refund & Return/Exchange Policies
Shipping Policy
Orders are processed within 2-3 business days. We ship all packages with a tracking number and it will be provided on all orders. An estimated date will be given once your order is processed. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please allow extra delivery time during these times.
When placing your order, your shipping address MUST match the billing address of your credit card. If the address doesn’t match, the sale will be declined. We only ship to confirmed addresses. This is to protect you from consumer fraud.
Incorrect and/or incomplete address information is the major causes of shipping delays. Please double check the address information on your order before submitting your order. Be sure to include ALL the information (address, apt#, bldg. #, etc.) needed to deliver your package.
If a shipment is returned to us due to an incorrect and/or incomplete address on your part, you will be responsible for additional shipping charges.
No refunds will be issued for refused, vacant or abandoned shipments.
If you have tracked your package and there is a discrepancy in delivery information, please email sales@exquisitehairext.com or you may contact USPS directly to initiate a trace for your package and have them start an investigation. You will need your tracking # when reaching out to USPS.
Return Policy:
Due to the nature of our products, and to adhere to Federal law, all sales are final. We will not accept any merchandise/products that have been used or altered (brushed, combed, picked, cut, removed from the weft or band, or processed) in any way. This includes removing the hair from the bundle/security tags and trying it on. There will be no refunds or returns.
Exchange Policy
Exquisite Hair Extensions LLC may exchange products under the following conditions and at our discretion:
Requests must be made within 3 business days from the date package is delivered. Any exchange request after 3 business days will not be honored. Please email sales@exquisitehairext.com to initiate an exchange request and receive instructions.
We will not accept any merchandise/products that have been opened, used or altered (brushed, combed, picked, cut, removed from the weft or band, or processed) in any way. This includes removing the hair from the bundle/security tags and trying it on. We adhere to these strict policies with respect to exchanges, hygiene concerns, and federal law.
All items must be returned in its original packaging for your exchange to be honored. If there is a discrepancy with the length and/or texture received, we require you to return ALL merchandise for verification and an exchange to be made.
You will be responsible for shipping costs when exchanging products. It is best to send your item(s) for exchange via FedEx or USPS and obtain a tracking number. Exquisite Hair Extensions LLC will not be responsible for lost packages.
If the product meets our criteria, we will exchange the item in question and will mail the new product to you. If the product does not meet our criteria, we will return the item in question back to you at our expense without an exchange of product/merchandise.
Products/merchandise must be exchanged for something of equal or greater value. If you choose a product of greater value, you will be responsible for the difference in cost. No refunds will be permitted.
DISCLAIMER: As with all hair care products, please consult a licensed hair care professional before making your purchase and for installation of your new extensions. Prices subject to change without notice.
All sales are final. There will be no refunds.
